AlphaSmart Manager 2
version 2.3
Release Notes

This file contains important information that may not appear in the product documentation. Refer to this document prior to contacting Technical Support, as the answer to your question may be found here.

CONTENTS

  1. Important Notes and Known Issues
  2. Troubleshooting
  3. Contacting AlphaSmart
  4. Product Information on the Web

Appendix A: Apache Software License

1. IMPORTANT NOTES AND KNOWN ISSUES

  1. AlphaSmart Manager 2 does not support mixed carts.
    You cannot use AlphaSmart Manager 2 with a SmartOption Cart that contains both Neos and AlphaSmart 3000s. Unexpected results will occur if you try to send and retrieve data from both types of devices at the same time. Make sure only one type of device--either Neos or AlphaSmart 3000s--is connected to the AlphaHub when using AlphaSmart Manager 2.

  2. When Updating SmartApplets, Searching Higher Level Folders May Increase Search Time (PC Only)
    If you choose to update SmartApplets during installation, searching a large, higher level folder on your hard drive may take a long time as all subfolders must be searched. Specifying a more precise folder shortens the search time. For instance, if you know the SmartApplet file is somewhere in your Program Files folder, searching your Program Files folder will be much faster than searching from the root level of your entire hard drive.

  3. Beamer and KeyWords SmartApplets Are Included with AlphaSmart Manager 2
    Beamer and KeyWords SmartApplets are now included with AlphaSmart Manager 2. You can disregard any references in the documentation about separately purchasing these SmartApplets.

  4. AlphaSmart Manager 2 and AlphaSmart Manager 1.x Compatibility
    AlphaSmart Manager 2 and AlphaSmart Manager 1.x cannot be run at the same time. Exit one application before attempting to run the other.

  5. AlphaSmart Manager 2 and QuizManager 1.1 Compatibility
    AlphaSmart Manager 2 and QuizManager 1.1 cannot be run at the same time. Exit one application before attempting to run the other.

  6. AlphaSmart Manager 2 and Get Utility Compatibility
    AlphaSmart Manager 2 and Get Utility cannot be run at the same time. Exit one application before attempting to run the other.

  7. The International Currency Symbol Transfers as a Euro Character (Macintosh only)
    The international currency symbol transfers as the Euro symbol on all Mac 9.x through 10.x operating systems when using the send key and a direct USB cable connection. The symbol transfers correctly when using AlphaSmart Manager to retrieve the file.

  8. LEDs on Neos Without Batteries Turn Amber When Connected to an AlphaHub
    If a Neo does not have a battery installed, its LED turns amber when connected to an AlphaHub. This doesn't affect its functionality in any way.

  9. Copying Text Leaves Text Selected in AlphaWord Plus
    Text stays selected after you press cmd-C or ctrl-C in AlphaWord Plus. Earlier versions of AlphaWord deselected the text after pressing cmd-C or ctrl-C.

  10. Unresponsive Neo When Connected to a Macintosh That Wakes from Sleep.
    A Neo might not respond after the Macintosh to which it's connected wakes from sleep. Unplug the USB cable from Neo, wait a few seconds, then reconnect the USB cable. Neo should respond properly now.

2. TROUBLESHOOTING

  1. AlphaSmart Manager 2 won't install on my OS 9 Macintosh.
    The installer requires a later CarbonLib than was originally included with OS 9. You'll need to upgrade either CarbonLib to 1.6 or your OS to 9.2.1 or later.

    To upgrade CarbonLib, download and install the latest CarbonLib from Apple's website. At the time of publication, the latest CarbonLib may be found here:
    http://docs.info.apple.com/article.html?artnum=120047

    Alternatively, update your Macintosh OS to version 9.2.1 or later. At the time of publication, the "Mac OS 9: Available Updates" page can be found here: http://docs.info.apple.com/article.html?artnum=75288


  2. My Neo locked up, but I don't want to lose files by doing a factory reset.
    Press the left shift key and tab when turning on a locked up device. Neo will display the SmartApplets menu. Connect your Neo and retrieve your files using AlphaSmart Manager 2. After you retrieve the files, you can reset the device, if necessary.

  3. I received a "USB Device Not Recognized" error and now AlphaSmart Manager no longer connects to Neo.
    AlphaSmart Manager 2 does not currently support connection to Neo via a USB 2.0 hub. Connect Neo directly to a USB port on your computer.

  4. I can't find the sample rubrics (also known as checklists).
    You can find them in the Sample Rubrics folder found on your hard drive in the AlphaSmart Manager 2 folder. (On a PC: \Program Files\AlphaSmart\AlphaSmart Manager2\Sample Rubrics; on a Macintosh: Applications:AlphaSmart:AlphaSmart Manager 2:Sample Rubrics.) They can also be found in the Sample Rubrics folder on the AlphaSmart Manager 2 CD.

  5. I'm sending an AlphaWord file to a Dana, but the text doesn't transfer. I've already sent it once successfully, so I don't understand why it isn't working.
    Make sure that AlphaWord on Dana does not have a file open with the same name as the one being sent from the Neo or AlphaSmart 3000. Rename the file on either device and resend.

  6. In AlphaWord Plus, I press ctrl-B to receive a file, but I don't get the "Ready to receive a file" prompt.
    If the caps lock key is on, pressing ctrl-B has no effect. (You can tell if the caps lock key is on if the lower right corner of the screen displays a block character.) Press the caps lock key to turn it off and press ctrl-B again.

  7. The file being sent from my Dana has "garbage" in it.
    Neos and AlphaSmart 3000s can exchange AlphaWord/AlphaWord Plus files with Danas. Other file types may be sent, but they may be unusable. Incompatible file types may be filled with random "garbage" characters. Some examples:

3. CONTACTING ALPHASMART

Tech Support/Customer Service
Phone: 530-528-7200
Email: support@alphasmart.com
Web site: http://www.alphasmart.com/supportinfo

4. PRODUCT INFORMATION ON THE WEB

AlphaSmart's web site: http://www.alphasmart.com

Appendix A: APACHE SOFTWARE LICENSE

The Apache Software License, Version 1.1

Copyright (c) 1999-2000 The Apache Software Foundation. All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

  1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
  2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
  3. The end-user documentation included with the redistribution, if any, must include the following acknowledgment:
    4. "This product includes software developed by the Apache Software Foundation (http://www.apache.org/)."
    Alternately, this acknowledgment may appear in the software itself, if and wherever such third-party acknowledgments normally appear.
  4. The names "Xerces" and "Apache Software Foundation" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact apache\@apache.org.
  5. Products derived from this software may not be called "Apache", nor may "Apache" appear in their name, without prior written permission of the Apache Software Foundation.

THIS SOFTWARE IS PROVIDED "AS IS" AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE APACHE SOFTWARE FOUNDATION OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

====================================================================

This software consists of voluntary contributions made by many individuals on behalf of the Apache Software Foundation, and was originally based on software copyright (c) 1999, International Business Machines, Inc., http://www.ibm.com. For more information on the Apache Software Foundation, please see

<http://www.apache.org/>.

Copyright © 2005 AlphaSmart, LLC

Version: 2005.11.08